Support email: [email protected]

The EU Digital Services Act as interpreted by Apple requires me to provide a phone number for the App Store. This phone number is not an AstroConnexions help/support number. Support is only available via email – [email protected]

Please note that via this phone number:

  1. I am unable to give a refund – only Apple can do this. I have no user identifiable information.
  2. I am unable to supply advice or assistance with buying AstroConnexions.
  3. The AstroConnexions app can only be bought through the App Store.
  4. The AstroConnexions app can only be upgraded through the App Store, or through Apple’s upgrade mechanism.

Any correspondence should be via [email protected]

The EU Digital Services Act as interpreted by Apple requires me to provide an address for the App Store. This address is not an office or a meeting place – it is a private.

Please search the AC knowledge base . The answer to your problem or query may be there.

AC Knowledge Base
AC Knowledge Base: Extra Support

If you can’t find the answer or have found a bug, or want to suggest a improvement or new feature please email AC support.

See the FAQ

FAQ

Support is free.

I answer all support emails asap, often within two hours. Please check your spam folder if you haven’t heard back from me within 24 hours. Note I’m located in the UK: your day time may be my night time.

Your Unanswered Emails

Email for support is

[email protected]

I’ll need to know the version of AstroConnexions you’re using and which iPad. And importantly the date, time and location of the chart that’s causing a problem/bug. I usually need a way to replicate the problem.

Screenshots/videos are very useful!