Email Support

Support email

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Before emailing support!

Search the AC knowledge base (click the icon above). The answer to your problem or query may be there.

If you can’t find the answer please email the problem or query.

See the FAQ

FAQ

Support is free.

I answer all support emails asap, often within one hour. Please check your spam folder if you haven’t heard back from me within 24 hours. Note I’m located in the UK: your day time may be my night time.

Your Unanswered Emails

(FYI: Email for support is support@astroconnexions.com)

I’ll need to know the version of AstroConnexions you’re using and which iPad. And importantly the date, time and location of the chart that’s causing a problem/bug. I usually need a way to replicate the problem.

Screenshots are very useful!

Email Support

Before emailing support!

See the FAQ

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Support is free.

I answer all support emails asap, often within one hour. Please check your spam folder if you haven’t heard back from me within 24 hours. Note I’m located in the UK: your day time may be my night time.

FAQ