email Support

Support email

We hate spam. We will never share your details with anyone.

Before emailing support!

Search the AC knowledge base (click the icon above). The answer to your problem or query may be there.

AC Knowledge Base: Support

If you can’t find the answer please email the problem or query.

See the FAQ

FAQ

Support is free.

I answer all support emails asap, often within one hour. Please check your spam folder if you haven’t heard back from me within 24 hours. Note I’m located in the UK: your day time may be my night time.

Your Unanswered Emails

(FYI: Email for support is support@astroconnexions.com)

I’ll need to know the version of AstroConnexions you’re using and which iPad. And importantly the date, time and location of the chart that’s causing a problem/bug. I usually need a way to replicate the problem.

Screenshots are very useful!

Frequently Asked Questions (FAQ)

Traditional Astrology - free magazine

THE ASTROLOGER'S APPRENTICE - Free download. Recommended!

Visit John Frawley website

Support. Got a problem with AC?

AC Knowledge Base: Support

Email AC Support

AC Email Support

I've progressed a chart (or similar). I want to create a snapshot of this chart. How?

I've progressed a chart (or similar). I want to create a snapshot of this chart so I can easily return to it later. How?

Now available from AC ver 2.46

Knowledge Base - Snapshots

Is AC ready for: iPad 10.2-inch (2019), iPad 10.9-inch (2020), latest 9.7-inch?

Yes.

Sidereal option?

Available now. Please see:

Sidereal Zodiac

Ayanamsha?

Available for precessed SR/LR charts and sidereal charts.

Ayanamsha

Fagan/Bradley
Lahiri
De Luce
Raman
Usha/Shashi
Krishnamurti
Djwhal Khul
Yukteshwar
J.N. Bhasin
SS Revati
SS Citra
True Citra
True Revati

Is Dark Mode Supported by AC? Yes, but...

See:

Dark Mode

Why is the Full Landscape Setting Disabled?

From ver 2.28 these buttons are not disabled. However they still cannot be used to show the selected full landscape views. A warning is given when clicking one of the buttons that you should go to full landscape. To be specific the buttons at the bottom of the Full Landscape Options/View are disabled when selecting/tapping its icon from the main menu. Why? Because the Full Landscape Options/View should be selected after the full landscape option (left-slanted double headed arrow - top of screenshot) is selected/tapped.

Full landscape Settings Disabled

Full landscape Settings enabled

Unanswered Emails

What type of charts are available?

Natal/Horary
Transit
Secondary Progressed (Naibod by RA, or Long or Quotidian)
Solar Arc (by Long or RA)
Solar Returns (with relocation, and/or precession correction)
Lunar Returns (with relocation, and/or precession correction)
Comparison
Composite (inc transit/progressed)
Antiscia
Profections
Pre-Natal Syzygy
Eclipse (Maximum eclipse or Exact Lunar Phase)
Ingress - all major planets, inc Solar and Lunar
Gauquelin Sectors
Sidereal
Heliocentric

Zodiacal Releasing from Spirit listings - Full Landscape View #4

Midpoint Trees - Full Landscape View #3

Gauquelin Sectors - Full Landscape View #8

Full landscape option - ZR

I don't see certain fixed stars in my charts. How do I fix this?

Add a fixed star to the prominent list

How many Fixed Stars are available?

274

Knowledge Base: Fixed Stars

Many are set up to be use immediately by default but you might want to add or remove others? See

Add/Remove a fixed star to the prominent list

What House Systems are available?

Placidus
Regiomontanus
Equal
Topocentric
Campanus
Porphyrius
Koch
Alcabitus
Morinus
Whole Sign
APC

Note that temporary house systems can be deployed. See the main menu (tap the house icon):

Main Menu - without Export AC Charts button

How do I set a default House System

House Systems

Tap or click over the screenshot to enlarge.

Where's the setting for Bi-Wheel orbs (inc Transit and Returns)?

Transits, progressions, directions, returns, synastry (hidden) menu

Secondary Progressions: Long-press on the Solar Arc Directions menu button

Solar Arc: Long-press on the Secondary Progressions menu button

Transit and Returns bi-wheel orbs

Transits and Returns

Or long-press over menu

Antiscia: Tap Lightning Bolt icon, top menu when an Antiscia chart is displayed or from Chart Calcs menu.

OR Transit bi-wheel orb settings. Long-press over Transit menu button to show the Transit bi-wheel orb settings view.

Transit bi-wheel Orb

Transit bi-wheel orb (Long-press)

Free Astrology Lessons

150+ free lessons in Western & Vedic astrology. Hank Friedman's free astrology Lessons

I'm new to all this. How do I create a new natal chart?

Check this out - a short video and a post

Short Video

Your first chart

Beginners

I've found a bug. What should I do?

Support

If I report a bug how long will it take before it's fixed?

It depends. If the bug report comes with screenshots and a way to replicate the bug, I will fix asap, probably the same day.

Note that once I deploy it to Apple they take about 6-12 hours (or less) to release it to the app store after they review AC. They are a lot quicker these days.

Where's the Synastry Button?

Synastry Menu Item

What are the red/black stars on the chart?

Fixed stars in conjunction, by long or parallel, to planets or points.

To view the Fixed Star aspects for the currently displayed chart:

Fixed Stars Aspects Table

I want to 'progress' a horary chart (for a day or hour) in real-time. How?

Given that a natal or horary chart is fixed, how is this possible?

Easy. Just tap the advance in time button once and the chart will change to a transit chart with the same date/time/place of the horary chart. Now you can advance/progress the chart in real-time.

Go forward/backward in time buttons

See: Advance chart in real-time

There's a feature I'd like to see implemented. What do I do?

Ask me.

support@astroconnexions.com

email support

It may not happen for a few weeks or months, but if it's something that other people would find useful I'm sure it would get implemented.

What bi-wheels are available?

For all types of charts.

Please note Synastry comparison charts are bi-wheels by default as are Antiscia charts. Gauquelin charts are by default natal. Bi-wheel is therefore not applicable.

Can chart bi-wheels be animated?

Yes, if you mean can the outer wheel be moved (while the inner chart remains stationary) by whatever time scale is chosen.

For example, if a secondary progressed (Naibod by long) chart is selected as a bi-wheel, the outer chart is progressed using that time scale, as would be expected.

Apart from Returns and Synastry comparison charts. These cannot be animated in that way. However, Return charts can be saved (as radix charts) which allows them to be animated.

Saving a Return chart

Midpoints?

Aspects for midpoints are calculated for all charts.

Aspects to Midpoint Trees No Orb or Aspect Shown

Aspects to Midpoint Trees - Air Print Table

Go Forwards and Backwards in time - animated charts?

Yes, if you mean can the outer wheel be moved (while the inner chart remains stationary).

Animated Charts

How can I view the chart notes?

Tap bottom right.

Knowledge Base: Chart Notes

There is also an extended Chart/Finance Notes:

Chart Notes

Your pop-up notes can also be viewed in Your Charts table. See:

Chart Listing. Show Simple Notes

How many long-press views are there? (Answer: 13)

Thirteen. They are:

1. Long-press over the aspect grid in full landscape brings up the aspects table

Long-press: full landscape

2. Time Zone Update.

Long-press: time zone update

3. Long-press Synastry button

Long-press: Synastry Button

4. Long-press Secondary Progressions button

Long Press - Secondary Progressions settings

5. Long-press Solar Arc button

Long Press - Solar Arc settings

6. Long-press Natal button

This brings up the Edit Chart view

Long Press Natal Button brings Edit Chart Details

Aspect Hit - long press centre of chart/wheel when a natal chart is displayed (retired. Not available after ver 1.79). Now available from the top menu as a Lightning Bolt icon

7. Antiscia settings. ~~Long-press centre of an Antiscia chart.~~ Tap the Lightning Bolt icon, top menu when an Antiscia chart is displayed.

Save a Solar or Lunar return chart as a radix chart. ~~Long-press centre of chart~~ Tap the Lightning Bolt ico, top menu when a Solar or Lunar Return chart is displayed

Long-press: Saving a SR chart

7. Full landscape #3 Midpoint settings. Long-press over midpoint listings to show Midpoint Settings view.

8. Profections Settings. Long-press over Profection button to show the Profection Settings view.

Profection menu button

9. Pre-Natal Syzygy Settings. Long-press over Pre-Natal Syzygy button to show the Pre-Natal Syzygy Settings view.

10. Transit bi-wheel orb settings. Long-press over Transit menu button to show the Transit bi-wheel orb settings view.

Transit bi-wheel Orb

Tap or click over the screenshot to enlarge.

11. Essential Dignities and Debilities Settings view. From AC ver 2.28

12. Aspect Listing - long press for Aspect table Settings view. From AC ver 2.28

13. Text Reports from Aspect Table

Knowledge Base - Aspect Table - Reports

Can I choose which aspect lines are shown?

Yes.

Aspect lines

Or

Transit bi-wheel orb settings. Long-press over Transit menu button to show the Transit bi-wheel orb settings view.

Transit bi-wheel Orb

Blog - Configure AstroConnexions

Knowledge Base - Aspect Grids

What type of aspect tables are available?

Here are some example screenshots

Aspect Table Example #1

Aspect Table Example #2, Applying and Traditional aspects and Traditional planets

Aspect Table Example #3 - Applying, and Uranian

Aspect Table Example #4 - Fixed Stars

Aspect Table Example #5 Moon's aspects

AspectTable Example #6 - eclipse

Filtered Aspects:

Planet/Point Filter Table

See:

Filtered Aspects

Is the Cosmobiology 90 degree dial available?

No, but there is an alternative which you may like. here are some screenshots and links:

Midpoint aspects table and midpoint aspect lines

Midpoint Trees Full Landscape

Knowledge Base - Midpoint Trees

Knowledge Base - Midpoint Tree Aspect Lines

Is AstroConnexions Advert free?

Yes, AstroConnexions is Ad free. And always will be.

No analytics are incorporated into AC. Many apps send data from their app with details of when and how you use it. AC does not.

What's the best method for exporting my chart files (from other astrology apps) into AC?

Here's a summary of the methods provided by AC to import you chart files from other astrology programs.

Import Menu with explanation

Are there individual orbs settings for Eclipse and Ingress charts?

No. They are classed as Natal/Radix charts, therefore, they use the natal chart (variable) orbs for single-wheel charts, and (fixed) orbs for bi-wheel charts. Variable orbs - this means that an orb for a square may be set at 8 degrees, whilst a sextile may be set at 4 degrees, etc. For bi-wheels, the setting is fixed often at 1 degree, so that a square orb is the same as a sextile orb.

Variable and fixed Orbs?

AC's documentation refers to variable and fixed orbs. What does that mean? Variable orbs - this means that an orb for a square may be set at 8 degrees, whilst a sextile may be set at 4 degrees, etc. Used by Natal/Radix charts. An antiscia chart may have a fixed or variable orb setting. For bi-wheels, the setting is fixed often at 1 degree, so that a square orb is the same as a sextile orb. For secondary progressions and solar arc, etc. This is common astrological practice, I believe.

What are Transit to Transit aspects?

These aspects are what's happening in the sky at any given moment.

What type/model of iPad do you recommend?

Don't own an iPad? Want to use AstroConnexions? I recommend the iPad Air 2 or the new 9.7" iPad. AC works best with 9.7" iPads. However the 10.2" looks good and the 11" iPad pro is excellent.

iPad 2 is NOT recommended.

iPad 2 - will AC run on this iPad? Yes, but...

Thinking of getting an old iPad? Used iPad 2's can be bought for as little as £65.00 from eBay.

The iPad 2, although a great iPad in its day is now approx 9 years old, and can't be upgraded past iOS 9.35.

AC is a somewhat sluggish on an iPad 2 but still usable - with no features missing.

My thinking is that when it becomes too difficult to support an iPad 2 (for many reasons - maybe lack of support from Apple will be the main cause) I will develop AstroConnexions 2. AC will continue to work on the iPad 2 as long as Apple allow this. AC 2 will work on more recent versions of iOS. This is speculative.

Do I recommend buying a used iPad 2 for AC? No. Better to get a more recent iPad, such as an iPad Air 2. From about £145.00 on eBay. (June 2020)

I've got 2 iPads. Are my saved AC chart files shared?

I've got 2 iPads. Are my saved AC chart files shared? Or another way of putting it would be: if I save a chart file on one device will I be able to load it on the other?

No. Each instance of the app has its own separate database. Of course AC chart files can be exported to DropBox and then imported into AC which goes some way in alleviating the lack of shared/common chart files. 1. Export AC chart files from iPad #1 to dropbox. Note AC chart files are copied to your dropbox. 2. Import AC files from dropbox into iPad #2. That's it. Done.

Do I need anything else once I've purchased AC?

No.

But. A free dropbox account - which you will have to get yourself - is necessary for import and export.

Get DropBox account (US)

Are there any in-app purchases or other things to buy?

No.

Are there any in-app purchases or other things to buy after I have purchased AC?

No.

Is there a free, demo or lite version of AC?

No.

Can I get a free copy of AC? Can i get a promo code?

That depends.

If you are an influential or popular astrologer, probably.

If you have an influential or popular astrology website, probably.

Otherwise, no. A promo code is an Apple generated code issued by the developer of an app to various people to help promote their app. They get the app for free. Often also issued to interested friends and relatives. This is what you would get if you were given a free copy of AC. It includes all future updates. It's Identical to the paid app. A promo code relates only to the version of the app that the code was generated for. Once an app update is released, all previous unused promo codes become invalid. Each code is valid for 28 days after it was requested by the developer and can only be used once. Please request a promo code if you think you qualify. Use email support.

Is there an iPhone, Android, MS Windows, Mac, on-line or Linux version of AC?

No. iOS, iPad only

Mac version (ie iOS version for Mac or ARM-based Mac - not an optimised version or different version) is not available for Mac's as some UI views do not work correctly.

How many people are involved in programming/developing AC?

One, me. Roger Pearson. It keeps things simple.

Are any Reports or Analysis of charts or aspects available?

No natal chart analysis, but ver 2.41 has aspect analysis for progressed and directed charts to the radix (not every aspect though).

AC Knowledge Base - Reports/Analysis

Can I use AC on the iPhone?

No. AC is specifically designed for the iPad in landscape orientation.

Decans?

Where can I find the Decans?

Wheel Choice for Decans

Wheel Type and Decans

Updating AC from the Apple App store. Will I lose any data?

Only the AC app is updated. Your data, settings and charts do not get altered.

Terms or Bounds and Triplicities?

Terms/Trip Settings

Note that the plain chart does not show Terms or Triplicities as it would be impractical to do so.

Bi-wheel's do not show the Terms or Triplicities.

Screenshot taken from AC ver 2.28

From AC ver 2.28 there is a full landscape view of the Essential Dignities and Debilities of the planets, view #9.

AC and wi-fi. Does AC need wi-fi?

Once installed or updated via wi-fi from the Apple app store AC does not require wi-fi or to be connected to the internet, except for:

Finance Graph, view #6
Fixed Stars table web link
AC routines that require a connection to dropbox, eg exporting or importing chart files.

and the various web links to other web sites for help/explanation, mainly skyscript. http://www.skyscript.co.uk/

This is possible because AC connects to a SQLite database on your iPad to store and retrieve data and does not rely on external servers

Email Support

Before emailing support!

See the FAQ

#dt-btn-2{color:#333333;border-color:#333333;}#dt-btn-2 > .text-wrap *{color:#333333;}#dt-btn-2:hover{color:#ffffff;background:#333333;border-color:#333333;}#dt-btn-2:hover > .text-wrap *{color:#ffffff;}FAQ

Support is free.

I answer all support emails asap, often within one hour. Please check your spam folder if you haven’t heard back from me within 24 hours. Note I’m located in the UK: your day time may be my night time.

FAQ