email Support

Support email

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Before emailing support!

Search the AC knowledge base (click the icon above). The answer to your problem or query may be there.

AC Knowledge Base: Support

If you can’t find the answer please email the problem or query.

See the FAQ

FAQ

Support is free.

I answer all support emails asap, often within one hour. Please check your spam folder if you haven’t heard back from me within 24 hours. Note I’m located in the UK: your day time may be my night time.

Your Unanswered Emails

(FYI: Email for support is support@astroconnexions.com)

I’ll need to know the version of AstroConnexions you’re using and which iPad. And importantly the date, time and location of the chart that’s causing a problem/bug. I usually need a way to replicate the problem.

Screenshots are very useful!

Before emailing support!

See the FAQ

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Support is free.

I answer all support emails asap, often within one hour. Please check your spam folder if you haven’t heard back from me within 24 hours. Note I’m located in the UK: your day time may be my night time.

FAQ